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Privacy and Security

Your privacy and the security of your personal information is our highest priority.

We strive to provide a smooth and seamless online shopping experience. In order to do this we need to gather certain pieces of information from you.


Personal Details

Your name and address is of course required when you place an order. We also require an email address which we use to update you about your order progress and a phone number in case we need another way to contact you. A record of this information is retained for admin purposes when an order is placed, allowing us to efficiently address any unforeseen issues with your goods or deliveries. You will be sent an email to confirm that your order has been placed successfully and another to confirm the goods are checked and packed and are being dispatched.


Registered Accounts

If you choose to register an account on our website you will be asked for an email address and password of your choice. This information is stored so that you can log on at any time to review previous orders and update your billing and delivery addresses. Registering an account makes it quicker and easier to place subsequent orders, but is completely optional and can be done when you place an order or at any time using the 'account' link at the top of every page of the website.


Email Newsletter

Your email address may also be used to send you our email newsletter, but we only do this if you explicitly opt in to the service. There is an option during the checkout process and in various places around the website where you can can choose to receive our newsletter by email. We will only start sending you the newsletter if you actually request it, and once subscribed to receive it you can unsubscribe at any time using the link that appears on every newsletter email.


Third Parties

By default we do not pass your personal details on to other companies.

The only exception is when, depending on the size and weight of the goods and the delivery option chosen, your email address and/or phone number is handed to a delivery company. The delivery companies use these details to improve their service by notifying you which day and sometimes the approximate time that your order is expected to be delivered. They do not use your details for any other purpose.

We will absolutely never pass on or sell your personal details to any other company or marketing agency. Not ever. Like the late Graham Chapman, we say no to spam.



We take every measure to make sure that ordering online from is completely secure. We are fully confident that any unauthorised person or company can not access credit card information entered on our site.

Our Secure Sockets Layer (SSL) uses 128-bit encryption, which is the highest level possible.

The process of encryption prevents unauthorised individuals from viewing your information as it is securely transmitted over the internet.

We keep no record of your credit card number, so each time you make a purchase you will have to re-enter the information or store it in your own browser settings. We feel it is by far the most secure method of handling credit card numbers and means we are not at risk of unauthorised access to your payment data as we don't keep a record of it.


Cookie Policy

Cookies are small amounts of information which we may store on your computer's browser to help us improve your site experience. Cookies cannot contain viruses or install Malware and are commonly used across the internet for analytic purposes. By continuing to use our site, our system will issue cookies to your computer when you log on to the site. We do not store any personal information in the cookies, they are only used to improve the site experience. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you.

If you object to the use of cookies, you may also set up your computer to reject cookies by following the relevant instructions which can be found at Again, you may not be able to use certain features on our site. You can remove individual cookies or all cookies already present via your Internet Browser settings.

List of cookies we may collect

The table below lists the cookies we might collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You session ID on the server.
GOOGLE ANALYTICS Records your visit to our site to help us monitor numbers and types of website visitors
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.
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