Terms & Conditions
We are Calitek UK Ltd, Grace House, Petersfield Ave, Slough, Berkshire, SL2 5EA
We try to make very clear exactly what an item does or represents. Costs will be clearly displayed at all times. In the event that you are not entirely happy we offer a 30 day money back assurance. Please see further details on this below.
Payment will be taken at the shopping cart in full. All despatch times are visible in the cart at this time.
Warranties and Liabilities
We currently operate a no quibble returns policy provided items are returned in their original unopened state within 14 days of receipt.
You agree to us using any personal data which you provide to us in this agreement. Please note we DO NOT pass your details to third parties.
Notice to Browsers
All material contained is published on this site in good faith.
We will use the delivery service we deem appropriate based on the items ordered and delivery options selected.
Please bear in mind that some orders will require a signiture on delivery.
For our 'Standard' delivery service, most orders will ship as Royal Mail 48. Royal Mail's suggested delivery time for this service is 2-4 days. If by any chance you have not received your order within this suggested time frame you should contact your local sorting office to see if it has been left there for collection. (It has been known in the past for postmen/women to not leave notification cards of attempted delivery.) This should be done prior to contacting us about a non-delivered order.
Faster delivery options may be available for an added fee. You will be able to see and select the delivery options available for your particular order during the checkout process. Orders placed before 3pm on a working day are dispatched that same day and are delivered in the stated number of working days (i.e. NOT counting weekends and public holidays). Please allow extra time for delivery during busy periods such as Christmas and other holidays, or during periods of severe weather or other unforeseen circumstances that can cause delays for courier and postal services.
If for some reason you do not receive your order within ten days of the date of dispatch please contact us by email in the first instance via firstname.lastname@example.org so we can investigate and resolve the issue. We will not be held responsible for the loss of orders unless you have contacted within 28 days after the original dispatch date. After 10 days we can then help with locating your order and maybe re-issue a duplicate. We shall have no liability to you unless you notify us in writing either at our contact address or via email@example.com within 40 working days from when your goods were ordered. We hold the right to not send out a duplicate order after the 21 day waiting period is up. In the event of a duplicate order being dispatched due to a missing order and the original order eventually shows up you must decline the delivery so it will get sent back to us.
We take pride in processing your order as quickly as possible and endeavour to dispatch the same day if ordered by 2PM, however at peak times this can vary.
We hold no responsibility if the delivery details you have entered are incorrect and you therefore will incur further charges for duplicate orders and will be liable for any items which have not been received.
The order delivery address does not have to match the cardholders billing address, however, we reserve the right to deliver only to the cardholders billing address if deemed appropriate.
Our office open hours are Monday to Friday 9am - 4.00pm. We are not open on public holidays. Orders will only be processed and dispatched during these opening times. Please note: Weekends are not classed as working days.
We won’t accept any liability for deliveries not made within our suggested delivery times. (This also includes any extra fees or costs you might or might not incur for any deliveries delayed or missed.) Therefore we cannot guarantee delivery on any certain day unless you have paid for Next Working Day Courier Service and we highly recommend that if you require an order within an urgent time scale to select the next working day service. Our Standard Delivery is for mainland UK only. Not all postal addresses in UK are covered by our Standard Delivery rate (Due to size and weights of goods). In some cases this will affect Northern Ireland and remote off shore areas of the United Kingdom. If this is the case we will contact you prior to dispatch with any extra postal expenses that you may incur to see if you would still like to go ahead with your order.
Next Working Day Guaranteed delivery by courier; this will need a signature upon arrival. our couriers do not operate on Bank Holidays or Saturdays therefore your order will be delivered the following next working day for all orders within the mainland UK (some Scotland, Scottish Highlands and Offshore do not apply). (If an order is placed on a Friday, the order will be with you on the following Monday.) Orders must be placed by 2pm to be dispatched that same day and guarantee next working day delivery (Please note with some orders verification maybe required before dispatch).
If you place your order on a Saturday or Sunday please note that you order will be dispatched on Monday. Orders will be delivered generally between the hours of 9am to 5pm. Unfortunately we are unable to advise on the exact time of delivery as that is in the hands of the courier. At busy times, deliveries can be made outside normal working hours.
If your order no longer meets your requirements you may return the item/s and upon receipt a refund for the product/s only (excluding postage costs) will be issued, subject to the item being returned in its original condition. These need to be returned within 30 days of your order date and we will need to be notified via email that an item is being returned. The customer will cover return postage costs. Upon receipt of returned goods we will refund to the original payment source within 14 days of receipt. We would recommend that you obtain a proof of postage receipt when returning goods as we are not held responsible for damaged/lost items. If you are returning a product through an error on our part the return postage of up to £5.00 will be refunded.
If your order is returned by the selected postal service for whatever reason, we will notify you via email to advise you of this. Please note that to have this re-sent out the customer will be required to pay a further delivery charge.
If your product appears to be faulty upon receipt, please contact us using firstname.lastname@example.org and we will advise you on the next steps based on the particular circumstances surrounding your order. We may require you to send the goods back to us, in which case we will either provide a pre-paid returns label or refund reasonable postage costs up to a value of £5. Return postage will only be refunded for items returned by prior agreement. You must contact us first before sending any orders back to us. In some circumstances we may require you to return the item to be examined and/or to be tested for the fault before a refund is issued. We require to be notified about faulty products within 3 days of your order being received. Please note if the fault is due to misuse/handling then refunds cannot be given. If you decide to keep a damaged, defective or wrong item at the time we may agree to a reasonable refund in respect of the product in question at our discretion, however no delivery costs can be refunded.
Although we take care to pack breakable items securely, damages can occasionally occur in transit. Damaged orders need to be notified to email@example.com within 48 hours of receipt. To speed the process up we will ask for a photo of the damaged item. Please attach any images to your email when getting in touch. We will provide either a replacement or refund as appropriate.
Out of Stock/Partial Shipments
If you order an item that is out of stock we will endeavour to inform you as soon as possible via email. If there is more than one item/s within your order a partial shipment may be processed at our discretion.
Cancellation By Us
We have the right to cancel the contract between us at any time and for any reason, including if we have insufficient stocks to fulfill your order, or the delivery address is outside the area we cover, or if there has been a typographical error with regards to pricing or product description. If we do cancel your order we will notify you by e-mail and will issue a refund as soon as reasonably possible or within 30 days of your order being placed. We will not be obliged to offer any additional compensations for any disappointment suffered. We reserve the right to cancel the order or delivery at our discresion for age restricted goods. By placing an order you confirm that both yourself and the recipient are aged 16 or over, or 18 or over in the case of age restricted goods.
Please see above for further details however goods will be delivered to the address as specified when placing the order. Delivery will be made as soon as possible, please see above for delivery guidelines on the different services that you can select. Once goods are delivered you become the owner and will be held at your risk and we will not be liable for any loss or destruction. Refunds cannot be given if your goods are not passed onto you following the delivery at the address you provided. We will not be held responsible for any delays in delivery caused by a third party.
We will not be liable for any consequential loss, damage or expenses (including loss of profits, business or goodwill) from any issue arising out of problems that you have notified us about. Under this condition we shall have no liability to make any payment to you by way of compensation other than to refund to you the amount paid for the goods in your initial order.
Our terms and conditions do not limit any statutory rights that you might have as a consumer under applicable local laws, nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
Recycling of Electrical Goods:
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge. The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. Recycling reduces the environmental and health risks associated with sending electrical goods to landfill. We are obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us. Customers must return their like-for-like WEEE item to us within 28 days of purchasing their new item. Under the WEEE Regulations, all new electrical goods should be marked with the crossed-out wheeled bin symbol and be disposed of separately from normal household waste.
In the event that your are unhappy with the service you have received from our business then we want to hear about it and we will do our best to put it right. Our customer complaints procedure if focussed on dealing with issues fairly, efficiently and effectively. We aim to respond quickly and consistently in order to learn and improve whilst increasing customer satisfaction.
How to complain
Complaints should be made by emailing firstname.lastname@example.org in the first instance. If we fail to resolve an issue to your satisfaction or within a reasonable time frame you may follow up in writing, addressed to our postal address, Calitek UK Ltd, Grace House, Petersfield Avenue, Slough, SL2 5EA.
Our registered business address is Calitek UK Ltd, New Bridge Street House, 30-34 New Bridge Street, London, EC4V 6BJ.